Hotel St. Augustine

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Reviews of Hotel St. Augustine

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  ★★★★☆ Suryasis Mandal

  In very good spot, minutes away from South beach and has all kind of foods available around it, Turkish, Mexican, Italian and Indian. It's an old and authentic looking hotel. Towel and chairs for this hotel are provided by Savoy company in 4th Street Beach, included on the hotel bill. Rooms are comfy but not very big. Pricing is also good. The complementary breakfast is very simple, don't expect much. Stuffs are good and always there to assist. One thing, room service is at 5pm, a bit odd. Overall, pretty good hotel.

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  ★★★★★ Sandip Ray

  After searching a lot I got this hotel with paid reserved parking! parking arrangements was not great but far better than other small hotels who offer just road side parking, and getting a road side parking is next to impossible!! Hotel room was excellent, breakfast was good, attendants were nice. Worth for money I would say!

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  ★★★★★ Alpha Bruton

  I will definitely book this hotel again for my next trip to South Beach, it was spacious, a studio apartment Like a little Villa, the hospitality and front desk we're really polite and welcoming.

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  ★☆☆☆☆ Alliyah Vega

  First off, location is awesome. But staff is terrible. TERRIBLE. They are rude. We had a deluxe room and had no forks and only like 2 cups and 2 plates. We had dirty towels. First morning we were there, the house keeper knocked once and then opened our door without us answering. Which we let all these odds and ends go because we were barely at the room. But what really ruined me every going here again is the staff and they’re lack of customer service. The day I left to go home we left at 4am. So I was super sleepy super delirious. So stupidly I forgot a item in my room and didn’t remember till I was already at the airport. I called the hotel but being 5am no answer and when we left there was no one There so I already kind of figured and decided to call as soon as I landed. Once I called the rude front desk lady answered and I explain my situation and tell her the room number and tell her how our check out time wasn’t till 11am which I called 2 hours before. Then the front desk lady then proceeded to tell me that “the front desk is open 24 hours so it’s impossible I called” I then proceeded to tell her no one was there when I left and when I called the phone went to voicemail. She then proceeded to tell me they would hold it in front and have a good day. And hung up. Didn’t ask me my number or name. I even told her that shipping wouldn’t be necessary I still had family in the area. When I called back to see if they found it they had no clue what I was speaking of and “nothing was there” so they basically stole my items. Even though it’s my fault for being forgetful, I just thought they really lacked customer service and that front desk lady didn’t act like that just one day. EVERY TIME WE SPOKE TO HER. Never will be back. Rather pay more for something better quality and better service

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  ★★★★★ Robert Schubert

  Awesome hotel at a great price! You get the same convenience of all the other higher end hotels with all the amenities at a lower cost, and amazing service by the gracious staff! They are very knowledgeable about the area and things to do and do their best to make sure you have a pleasant stay!

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